Shipping to Germany

Restrictions / Prohibited / Duties & Taxes

Read This Before You Ship from the USA to Germany to Avoid Surprise Taxes Why Germany Restricts Certain US Imports and How to Navigate Them Why 1 in 5 Shipments from the USA to Germany Face Customs Delays and How to Avoid Them

Buying from the US? Expect 19% Import VAT and customs duties. Read our guide on 'Zoll' regulations and strict restrictions on importing medications.

Estimate Shipping Cost to Germany

Q: Can I use my U.S. Address as Billing Address?

Your U.S. Address is only meant to be your U.S. shipping address, not your billing address, or an address for you to manage mail.

Q: It says your office was closed when the courier tried to deliver my package. What happens next?

If your package was delivered when our U.S. warehouse was closed, don’t worry—couriers like USPS, FedEx, or UPS will usually attempt redelivery within 1–2 business days. 🕒 No action needed on your part—we’ll receive and process your package as soon as it’s redelivered.

Q: What happens if the recipient refuses the package at delivery?

If the package is refused at delivery: It will be returned to the sender (comGateway’s U.S. warehouse), but only if the courier supports return shipping from that destination. Return shipping costs and any associated fees will be charged to you . ⚠️ In some cases, international couriers may not return the package If this happens, we’ll reach out to you with next steps—either to dispose of the item or explore any available options. Tip: Make sure the recipient is aware a delivery is coming (and what’s in it!) to avoid accidental refusals.

Q: What do you do to protect my information?

We're invested in creating a safe, secure environment for our customers to shop. In addition to achieving major industry standards, information on our website is encrypted, and we're also PCI-DSS compliant.

Shipping weight is based on your actual dimensional weight or volumetric weight, whichever is higher.

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Knowing how big your package will help us provide a more accurate cost.

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FAQ

Q Can I use my U.S. Address as Billing Address?

Q What is the consolidation service?

Q It says your office was closed when the courier tried to deliver my package. What happens next?

Q What happens if the recipient refuses the package at delivery?

Q What do you do to protect my information?

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